Terms and Conditions
Welcome to [Your Business Name]. By booking our services or using our website, you agree to the following terms and conditions. Please read them carefully.
1. Services Provided
We offer property clearance, waste removal, and handyman services across selected areas in East London and surrounding regions. Services are provided based on availability and are subject to our pricing and booking policy.
2. Booking & Payment
All bookings must be confirmed in advance via phone, WhatsApp, or our website contact form.
Payments can be made by cash, bank transfer, or card (if available).
A minimum call-out charge applies. Prices are based on the type and volume of waste or service required.
We reserve the right to amend pricing in line with additional labour, time, or waste volume not previously declared.
3. Cancellations & Rescheduling
Please provide at least 24 hours’ notice for cancellations or rescheduling.
Same-day cancellations may be subject to a fee to cover time and fuel costs.
4. Waste Types We Do Not Accept
For safety and legal reasons, we do not remove the following items:
Hazardous waste (e.g. asbestos, chemicals)
Medical waste or sharps
Gas bottles or pressurised containers
Large amounts of liquids (e.g. paint, oil)
Please get in touch with us before booking if you’re unsure whether we can remove a specific item.
5. Access & Parking
It is the customer’s responsibility to provide safe and legal access to the property and to arrange suitable parking. If parking permits or fees apply, these must be covered by the customer.
6. Liability
We handle all removals and clearances with care. However, we are not responsible for any pre-existing damage to property or items not intended for removal. Please inform us clearly of any items not to be taken.
7. Recycling & Disposal
We are committed to responsible waste disposal. Wherever possible, we recycle or reuse items to reduce landfill waste. All removals are carried out in accordance with environmental regulations.
8. Use of Website
All content on our website is for general information purposes only. We make every effort to keep information up-to-date, but we cannot guarantee accuracy at all times.
9. Updates to Terms
These terms may be updated from time to time. Continued use of our services or website after changes are made indicates your acceptance of the revised terms.
Contact Us
If you have any questions about these terms or need further clarification, please contact us via:
Mobile/WhatsApp: 07946 664 999
Email: info@tonicle.co.uk
Landline: 02036337227